Refund policy

Return Policy

All sales are final.

Payment Authorization

By placing an order on our website, you authorize Johnny Custom Glocks to charge your selected payment method for the full order amount at the time the order is submitted. Payment is captured at checkout to secure inventory and process your order.

Charges are not dependent on shipment date. If there is a delay in shipping, customers may request cancellation prior to fulfillment for a full refund.

Customer Service & Warranty Policy

We take pride in the craftsmanship and reliability of our products. Every trigger we offer undergoes rigorous quality control and testing before it is made available for sale. All sales are final. We stand firmly behind the performance and safety of our products.

Testing Standards

Each trigger is subjected to three rounds of intensive quality control, including:

  • Bench testing in a firearm to confirm proper performance and reliability.

  • Full safety verification, ensuring all three passive safeties are functioning 100% as designed.

  • Physical confirmation of over 75% cruciform-to-striker engagement, exceeding industry norms for secure operation.

  • Precision calibration for optimal performance, feel, and responsiveness.

If You Experience an Issue

While issues are extremely rare due to our testing process, we are committed to helping you resolve any problems should they arise.

To initiate support, please contact our Customer Service Team with the following:

  • A detailed description of the issue

  • The make and model of your firearm

  • The Order number and date of purchase

  • Any relevant photos or video, if available

We will review your concern promptly and work with you to ensure a fair and effective resolution.